Refund policy
Refunds:
We will process your refund to the original payment method within 10 business days after receiving and inspecting the returned item. Please note that it may take an additional 3-7 business days for the refund to appear in your account.
Just in case, worn, damaged, or laundered items cannot be refunded.
Return Shipping Fee: A fee of $7.95 is charged for each item returned from the US, which is non-refundable.
Canada and International Customers: Customers are responsible for purchasing their own return labels.
If you have not received your refund after 15 business days of approval, please contact us at hello@myidealine.com.
Returns:
Items must be returned within 30 days of receipt.
Please use the original box and packaging materials, if available, and include the completed returns section from the packing slip in your package.
Attach the prepaid shipping label and drop off your package at any FedEx location.
Return Address:
IDEALINE INC.
391 Le Parc Cir, Buffalo Grove, IL
60089
- For information on FedEx drop-off locations, please visit FedEx Shipping Services - https://www.fedex.com/us/office/shipping-services.html
Return Requirements:
Please note: All items are inspected upon return. If an item returned to us (even within 30 days of purchase) does not meet the below requirements, you will not receive a refund:
Products returned without original tags attached.
Products showing wear and tear, or at the end of their intended lifespan.
Hosiery purchases that no longer have the hygienic liner attached and the reusable pouch not included with the return.
Items damaged by misuse, alterations, improper care, or accidents.
Items listed as final sale at the time of purchase.
IDEALINE gift cards
Instances of abuse of the IDEALINE Return Policy.
Items not purchased on myidealine.com. (For purchases made through a retail store, please return to the original place of purchase.)
Exchanges:
To exchange an item, please return the original item using our standard return process. Once your return is accepted, place a separate purchase for the new item.
If you would prefer another size or color, you can process a free direct exchange using our easy return tool here! Your new item will be shipped once your return is processed.
IMPORTANT - For Multiple Item Returns or Exchanges:
When returning or exchanging several items from a single order, please consolidate all items into one package and affix a single return label to it. This ensures that the returned items correspond with the provided label, facilitating a correct refund once processed. To optimize efficiency and minimize costs, we advise using one return label per order, allowing for a single return fee even when multiple items are included.
For returns involving items from different orders, please initiate a separate return for each order. Use the respective return label for each item, ensuring they are packaged with their matching label. Incorrect packaging or labeling may result in the improper processing of your return and affect the refund amount. Be aware that a return shipping fee will be applied to each order's return, even if multiple orders are returned together. Exchanges, however, will not incur this fee.
First-time exchanges:
Shipping is free for first-time exchanges. For subsequent exchanges, a shipping fee of $7.95 will be applied.
Eligibility:
Items eligible for exchange must be unworn. Worn items cannot be refunded or exchanged.
Timing:
Exchanges must be initiated within 30 days of delivery.
Price Adjustments:
Exchanged items will be subject to the pricing listed on our website at the time of the exchange request.
Processing:
Timeframe: Please allow 2-3 weeks for the processing of your exchange.
Return Approval: Once an exchange is approved, the item must be returned to us within 14 days.
Notification:
We will notify you once we’ve received your return. We will also inform you whether the refund was approved. If approved, the refund will be processed as stated above.
MORE INFORMATION:
Support
For assistance with returns or exchanges, please email us at hello@myidealine.com or use the live chat feature on our website at myidealine.com.
Fees and Charges
Returns made without prior authorization may incur a 25% restocking fee. Refunds will have any shipping and order processing charges deducted.
Exchange Pricing
Pricing for exchanged items will reflect the current rates listed on our website at the time of exchange.
Product Wear
Please note, natural wear such as snags, runs, and holes that develop over time are not considered defects and are not eligible for return or exchange.
Policy Changes
Our return and exchange policy is subject to change without prior notice.
This revised information provides clear guidance to customers about the return process, fees, and product expectations, with a focus on simplicity and clarity.